BEST FRIENDS ANIMAL HOSPITAL - PROGRESSIVE & COMPASSIONATE VET CARE IN THE TRI-MUNICIPAL AREA OF SPRUCE GROVE, STONY PLAIN AND PARKLAND COUNTY, ALBERTA
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FEES AND PET INSURANCE
Information about Fees and Pet Insurance 

Our fees are based on AVMA guidelines and payment is due at the completion of your visit. We may ask for a deposit for hospitalized patients. Estimates will be provided whenever possible, and you will be informed before any additional services are performed. 
If you are finding an extreme price difference between two veterinarians there is usually a reason for the difference. You need to be aware of what services are included in the cost of the procedure. For example, many veterinary clinics don’t include services such as pain medication, pre-anesthetic blood work, balanced pre-surgery medications, intravenous catheters, fluids during anesthesia, and monitoring during and after surgical procedures into the general cost of surgery. Before any procedure, owners should take the time to sit down with their veterinarian and ask questions about the procedure and the steps that will be taken to ensure their pet’s safety.
 

While cost is obviously a concern for the majority of pet owners, price shopping is not always the safest thing for your pet.

We accept Visa, MasterCard, cash, and Direct Debit. We can offer instant Medi-card loans for clients who qualify. We also recommend and provide information on pet insurance.

Pet insurance is a unique way to ensure that whenever you need to, you can provide your pet with the very best of care. Similar to human health insurance, pet insurance helps provide peace of mind in case the unfortunate should happen. Its purpose is to help cover the costs of unexpected illnesses or  injuries that may occur in the future and give you the confidence of knowing that you can provide your pet with the very best veterinary treatment and care.

When your pet gets ill or injured, we want you to be able to focus on the health and well-being of your pet. Medical insurance can help you deal with unexpected veterinary expenses and provide your pet with the best medical care. Trupanion can cover a significant portion of your veterinary bill (up to 90% of eligible costs*) in minutes. With a Trupanion policy, our clients often pay only their part of the bill at checkout and leave the hospital without waiting for claim approvals and reimbursements. You can learn more about Trupanion coverage and direct payments at Trupanion.com/canada.   


Medication Returns 

We regret that we are unable to accept any prescription drug, non-prescription medications, health care products, aid or device that has been provided to you for return for refund. No veterinarian, technician nor other supporting staff member can accept any product for resale or reuse.
To clarify, it is illegal for a pharmacy/clinic to take back any drugs once it has left the premise, even if it is in a tamper proof container and has never been opened. This is because we cannot be certain that the medication or product stayed at its proper storage temperature. If we were to re-dispense these medications and it caused a reaction, the clinic would be held liable and not the manufacturer. The integrity of the chain of custody of a drug must be documented and secure.
Please do not dispose of expired medication on your own. Septic tank systems and municipal sewage/water treatment facilities cannot handle pharmaceutical contamination. It can pollute rivers, streams, groundwater and drinking water, and affect us and wildlife. Bring your expired medications/products to any clinic or human pharmacy for proper disposal.
Office Hours

​​Mon-Friday         8:30am - 5:30pm
Saturday              9:00am - 12:00pm
Sunday                Closed
Closed holidays and long weekends
Request Appointment
Please only request appointments during business hours.
We will get back to you during business hours to finalize your appointment. 
If you are experiencing an emergency please call the clinic at 780-962-1281
Find Us

​#26, 308 Westgrove Drive                        
Spruce Grove, AB T7X 4P9


Connect With Us

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Phone: 780-962-1281
Email: [email protected]
Refer a Friend

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  • SERVICES
  • Our Team
  • Employment
  • Fees and Pet Insurance
  • Contact/Emergency
  • Online Store
  • Petly